Frequently Asked Questions

Have a question about your order, shipping, returns, or our products? You'll find the most common answers below.

Orders & Payment

How do I place an order?

Simply choose the item you love, select the available options, add it to your cart, and complete checkout through our secure payment page.

Once your order is placed, you will receive an order confirmation email.

Do I need to create an account to make a purchase?

No, you do not need to create an account. You can check out as a guest.

However, creating an account allows you to view your order status, track your shipment, and enjoy member-only offers. We recommend creating an account for a smoother shopping experience.

What payment methods do you accept?

We currently accept major credit cards and PayPal.

All payments are processed securely through trusted payment providers.

Can I cancel my order?

Orders may be cancelled within 24 hours of purchase, as long as the order has not yet been shipped.

If you need to cancel your order, please contact us as soon as possible at info@dreamerstudio.net.

Once an order has been shipped, it can no longer be cancelled.

Shipping & Delivery

How long does shipping take?

Most orders ship within 2 business days after payment is confirmed. Handmade or made-to-order items may require 2–3 business days before shipment.

Please note that orders placed on weekends or public holidays may be processed on the next business day.

Estimated delivery time is typically 7–12 business days, depending on your location and local delivery conditions.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that tracking information may take 1–3 business days to update after the shipping confirmation is sent.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this number to track your order on our website or on the carrier's website.

Do you ship internationally?

We currently ship to selected countries and regions.

Available shipping options will be shown at checkout based on your shipping address.

What should I do if I entered the wrong shipping address?

Please contact us as soon as possible at info@dreamerstudio.net.

If your order has not yet been shipped, we will do our best to update the shipping address. Once the order has been shipped, we may not be able to make changes.

Returns & Refunds

What is your return policy?

We accept returns within 30 days after you receive your item.

To be eligible for a return, the item must be unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Do you offer exchanges?

We do not offer direct exchanges at this time. If you would like a different item, please return your original order and place a new order separately.

For return eligibility, please refer to our return policy above.

What should I do if I receive a damaged or incorrect item?

We're sorry if your item arrives damaged or if you receive the wrong item.

Please take clear photos of the item and the package, then contact us at info@dreamerstudio.net as soon as possible.

Please do not use, wash, alter, or further damage the item before contacting us, so we can properly assess the condition.

Once we receive and review the photos, we will promptly help arrange a replacement, refund, or another suitable solution. If the issue was caused by our mistake, we may also include a small gift as an apology.

How long does it take to receive a refund?

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take some time for your bank or payment provider to process the refund.

Products & Care

Are your products handmade?

Many of our pieces are handmade, craft-based, or inspired by traditional craft techniques.

Because each product may be made differently, please check the individual product page for specific details about materials, size, and care.

Will the item look exactly like the photos?

We do our best to show each product as accurately as possible.

However, slight variations in color, texture, size, or details may occur due to lighting, screen settings, and the nature of craft-based products.

How should I care for crochet or delicate items?

For crochet, woven, or delicate items, we recommend gentle spot cleaning or hand washing when needed.

Please avoid machine washing, tumble drying, bleach, or harsh chemicals unless otherwise stated on the product page.

Where can I find size and material information?

Product size, material, and care details are listed on each product page whenever available.

Please review the product description carefully before placing your order.

Contact Us

How can I contact you?

You can contact us by email at: info@dreamerstudio.net

We usually respond within 1–2 business days.

I have a question about my order. What should I include in my email?

To help us assist you faster, please include your order number, the email address used at checkout, and a brief description of your question or issue.